Ashley & Boo @ Sentosa

At long last.....

After 8 years working in the travel industry and taking a 4 year break in between and going back to the travel industry just this year, I have finally learned how to issue a ticket. Mind you, it's my first E-ticket on SQ. My boss was the one who teach me and I was so scared that I will make a mistake. But the steps were pretty easy so I guess with lots of practice, I will be able to issue without any supervision. There is just so many steps to issuing an air ticket and with now that we are going paperless, it will be a challenge also. Not only that, this will teach me to be more careful as any mistakes made when issuing a ticket can result in a ADM (agent debit memo), which the airline will send us a bill to top up for the amount that was not calculated in the fare. Gosh, this is such a big step...so I guess I better be alert and make sure that all the calculations are correct. I guess after a while, my boss may send me for a ticketing course...but that will be a long way more... :)